Frequently Asked Questions (FAQ)

Who made the things on this website?

The items on this website are designed and sourced from small independent UK businesses. Most of the businesses are in West Yorkshire, some of them are further afield, all are in the UK.

How much is shipping?

We charge a flat fee of £3.95 on postage, or postage charges are included on orders over £50.

What will my order arrive in?

We try to use recycled or paper materials. Some of your orders may come in a recycled padded envelope or box. If you would prefer new packaging please put a note when checking out.

When will my order be posted out?

We despatch orders on Tuesday, Wednesday and Friday. All orders placed on these days before 12noon will be despatched the same day. Orders placed after 12noon on these days, or any other day of the week will be shipped on the next despatch day.

All parcels are sent via Second Class Royal Mail service. Please factor this in if purchasing gifts. Parcels should arrive within 2-3 working days once despatched, but please be aware there may be delays for various reasons, e.g. strikes or busier times of the year such as Christmas.

Please remember, we are a small business, not Amazon!

Do you offer Click & Collect?

Yes! Click & collect is available from Indie Makers in Leeds Corn Exchange. Please allow 2-4 days for your order to be ready and you have received a notification to say your order is ready to collect and bring your order number with you (a copy of your email on your phone is fine!)

If you arrive before you have received notification that your order is ready to collect you will probably be asked to return at a later time. Please also bring your order number with you.

Please note if you choose the click & collect option and change your mind and require your order to be posted out, you will be invoiced for delivery. Your parcel will not be despatched until this payment is received.

Do you have a coupon code?

Chances are there is currently a coupon code activated right now. But they are only available to our Newsletter Subscribers. 

Won't you just spam me with a load of emails?

No we won't. We currently send out an email once a week with news, new items and offers. We might send an extra one out to announce new products and the odd reminder if you have something in your cart without checking out. But it won't be a lot!